Enterprise Customer Success Manager
New
C
ConnecteamB2B SaaS
We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.Full-TimeMiddle
Salary100,000 - 120,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 years
- Required Skills
- Data AnalysisRelationship managementCustomer Success
Requirements
- 2 years of experience in B2B SaaS
- Customer-facing experience
- Superb written and verbal communication skills
- Experience in helping customers deploy and see the value of products
- Experience in building relationships with senior business and platform stakeholders
- Creative, high energy, and entrepreneurial self-starter
Responsibilities
- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly
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