Senior Technical Solutions Engineer
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 10+ years of relevant experience, or a Master’s degree with 7+ years of experience.
- Required Skills
- AWSDockerPythonSQLBashGCPJavaJavascriptKubernetesTypeScriptC#AzureGoRustRESTful APIs
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field with 10+ years of relevant experience, or a Master’s degree with 7+ years of experience.
- Strong experience in technical solutions engineering, professional services, customer-facing technical consulting, or enterprise SaaS support roles.
- Proficiency in scripting languages such as Python or Bash.
- Experience in at least one additional programming language including JavaScript, TypeScript, Go, Java, C#, Rust, SQL, or similar.
- Experience working with structured and unstructured data, REST APIs, integrations, and data transformation processes.
- Hands-on experience integrating enterprise software platforms using APIs or custom point-to-point integrations.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Knowledge of containerization and orchestration technologies including Docker and Kubernetes.
- Strong requirements gathering, troubleshooting, and diagnostic skills.
- Proven experience within enterprise software, B2B SaaS, cybersecurity, or GRC-focused organizations.
Responsibilities
- Lead post-sales onboarding and implementation activities to ensure customers achieve production readiness and long-term platform adoption.
- Support deployments across diverse environments including Docker, Kubernetes, cloud platforms, and enterprise infrastructures.
- Conduct solution workshops with customers to gather requirements, define technical objectives, and recommend scalable implementation strategies.
- Develop Python scripts and custom integrations to support data migration, automation, and interoperability with external platforms and commercial tools.
- Create, maintain, and document integration scripts, APIs, and technical workflows to support extensibility and customer-specific use cases.
- Deliver technical demonstrations, solution presentations, and training sessions for customers and internal stakeholders.
- Collaborate closely with Product and Engineering teams to communicate customer requirements, validate new features, and contribute to product improvements.
- Enable Customer Success teams by developing technical documentation, hands-on exercises, product examples, and educational resources.
- Provide ongoing technical support, troubleshooting, and issue resolution to ensure strong customer satisfaction and platform utilization.
- Identify opportunities to increase adoption, expand customer usage, and improve long-term customer outcomes through technical guidance and strategic engagement.
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