Network Operations Center (NOC) Operator

New

United States, 24/7 shift-based operational environmentFull-TimeEntry

Salary75,000 - 85,000 USD per year

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Job Details

Basic familiarity with computers, Linux systems, or IT environments (academic, personal, or entry-level experience).
Ability to follow structured procedures, runbooks, and operational workflows with strong attention to detail.
Strong written and verbal communication skills for clear documentation and escalation.
Ability to work in a fast-paced, 24/7 shift-based operational environment.
Strong organizational skills with the ability to prioritize multiple alerts and tasks.
Willingness to learn infrastructure, networking, and data center operations.
Familiarity with monitoring tools such as Grafana, Datadog, or similar platforms is a plus.
Basic understanding of networking or server hardware concepts is beneficial.
Strong sense of ownership, urgency, and accountability when handling incidents.

Monitor infrastructure systems using dashboards and alerting tools to detect, validate, and respond to incidents.
Triage alerts across compute, networking, and hardware systems, filtering false positives based on defined procedures.
Follow structured runbooks to perform initial diagnostics and validation steps during incidents.
Escalate issues to appropriate engineering teams (hardware, network, SRE) according to established escalation paths.
Create, update, and manage incident tickets with accurate logs, diagnostics, and status updates.
Coordinate communication during active incidents, ensuring stakeholders are informed in a timely manner.
Identify recurring issues or patterns and report them to improve system reliability and monitoring.
Maintain situational awareness of system health and ongoing incidents during assigned shifts.

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