- Manage and resolve incoming service requests and operational issues post-implementation.
- Apply industry and process knowledge to troubleshoot complex, non-standard problems.
- Monitor 'Unassigned' Mid-Market queue and address critical service requests.
- Ensure documentation accuracy and adherence to best practices.
- Coordinate with external hauling partners to ensure service adherence.
- Collaborate with internal Customer Success, Sales, and Operations teams.
- Communicate resolution details and service changes to internal stakeholders.
Project ManagementData AnalysisProblem Solving+1 more