Enrollment Coordinator
New
B
Bicycle HealthHealthcare Telemedicine
Remote, Wednesday - Friday - 12pm-8:30pm EST, Saturday & Sunday 11am-7:30pm ESTFull-TimeEntry
SalaryAt least 22.5 USD per hour
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Job Details
- Experience
- 1-2 years
- Required Skills
- CRMGoogle WorkspaceEHR
Requirements
- 1-2 years administrative experience interacting with patients in a fast-paced healthcare environment.
- Previous experience working in a call center.
- Experience in insurance verification.
- Strong verbal and written communication skills.
- Ability to quickly adapt to a demanding and fast-paced environment.
- Proficient in using modern technology systems such as Google Sheets, Drive, Calendar.
- Ability to work on assigned holidays.
- Consistent access to a private work environment with high speed internet.
Responsibilities
- Serve as a first point of contact for individuals interested in reducing opioid use through MAT.
- Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls.
- Provide a comprehensive overview of Bicycle Health’s treatment model and process.
- Conduct phone intakes to collect relevant health information and determine eligibility.
- Verify insurance coverage and schedule first appointments based on provider availability.
- Register patients and document relevant clinical information within our EHR.
- Coordinate with the patient's new care team to ensure a seamless transition into treatment.
- Update Bicycle Health’s CRM to track patients’ progress.
- Provide patients with information and referrals for community resources.
- Participate in program development efforts to optimize the enrollment process.
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