Help Desk Customer Service Advisor
New
E
EncouraHigher Education
Remote, USFull-TimeEntry
Salary15 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceMicrosoft OfficeTroubleshooting
Requirements
- High school diploma or equivalent.
- Must be at least 18 years old.
- Experience building, configuring, and troubleshooting computers.
- Proficient in Microsoft Office (Word, Excel) and Windows 11.
- Ability to perform remote troubleshooting.
- Typing speed of at least 25 WPM.
- Strong verbal and written communication skills.
- Ability to work independently in a remote environment.
- High-speed internet (Cable, Fiber, or DSL) with minimum 30 Mbps download and 15 Mbps upload.
- Must use a hardwired connection directly to modem/router.
Responsibilities
- Support end-user technical inquiries via phone, chat, and web.
- Resolve issues on first interaction while guiding clients professionally.
- Manage and resolve assigned client account issues from start to finish.
- Document interactions and solutions accurately in the ticketing system.
- Escalate complex issues or outdated knowledge base content to supervisors.
- Install, maintain, and troubleshoot computers, printers, phones, and other equipment.
- Diagnose and resolve hardware and software issues.
- Complete software installations and updates.
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