Licensed Customer Service Representative
New
We are currently not hiring in NY, CA, AK, HI, NM or IL., 11:30 am - 1:30 pm ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 years’+ related Customer Service experience
- Required Skills
- Customer service
Requirements
- Active P&C Producers insurance license
- 2+ years of related customer service experience
- Associate's degree or 1+ year of insurance experience preferred
- Excellent communication and interpersonal skills
- Ability to review, record, and organize written data
- Dependable, wired internet connectivity (25Mbps download/5Mbps upload)
- Quiet, secure, distraction-free workspace
Responsibilities
- Provide timely and accurate information to policyholders and agents
- Independently resolve policy-related problems
- Identify and analyze customer policy needs
- Ensure high customer satisfaction, growth, and retention
- Escalate complex issues as appropriate
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