Dental Customer Service Representative
New
Located in the United States or Puerto Rico, 7:00 AM–7:00 PM CSTFull-TimeEntry
Salary20 - 20.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum 1 year of customer service or contact center experience
- Required Skills
- Communication SkillsCustomer serviceMultitasking
Requirements
- Minimum 1 year of customer service or contact center experience.
- Strong oral and written communication skills.
- Proficiency in using multiple computer systems simultaneously.
- Strong typing, documentation, and multitasking skills.
- Detail-oriented, adaptable, and analytical approach.
- Commitment to HIPAA and regulatory compliance.
- Ability to work remotely with high-speed internet access.
- Must be located in the United States or Puerto Rico.
- Health, dental, or insurance background preferred.
Responsibilities
- Handle inbound and outbound calls from dental providers, members, and policyholders.
- Deliver accurate and empathetic service regarding dental benefits, claims, and payments.
- Research, analyze, and resolve routine inquiries using multiple systems and policies.
- Escalate sensitive or complex issues as needed.
- Explain claim status, benefit determinations, and payment details clearly.
- Collaborate with internal teams to resolve service issues.
- Stay current on dental terminology, benefit plans, and internal processes.
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