Customer Success Engineer
New
100% Remote Flexibility for residents living anywhere in Poland.ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- AWSGCPAzureSaaS
Requirements
- 3+ years of experience in a highly technical, customer-facing role such as Customer Success Engineer, Technical Account Manager (TAM), or Solutions Engineer.
- Deep industry knowledge in SaaS infrastructure, cloud solutions (AWS, Azure, GCP), or observability technologies (logs, metrics, traces).
- Exceptional ability to lead advanced technical workshops and navigate high-stakes discussions.
- Ability to translate complex architectural concepts into actionable executive insights.
- Outstanding written and verbal English communication skills.
- Entrepreneurial drive and a self-starting, positive attitude.
- BA/BSc degree in computer science, software engineering, or equivalent practical experience.
Responsibilities
- Act as the primary technical partner for top logos, orchestrating onboarding, enablement, and troubleshooting.
- Develop and iterate on customer strategies to maximize ROI and platform adoption.
- Build and maintain relationships with key technical stakeholders.
- Execute hands-on Proof of Concepts (POCs) and identify expansion/upsell opportunities.
- Ensure a flawless onboarding journey for long-term customer success.
- Analyze usage analytics to proactively diagnose bottlenecks and adoption issues.
- Create self-service technical resources such as documentation, FAQs, and video tutorials.
- Architect automated onboarding workflows to guide engineering teams.
- Maintain proactive communication loops at key milestones and renewal cycles.
- Gather product feedback and act as a voice for the customer within the organization.
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