Account Manager
New
K
KognityEdTech
Work remotely within SwedenFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Artificial IntelligenceData AnalysisAccount ManagementCRMCustomer SuccessSaaS
Requirements
- Prior experience in a SaaS account management or customer success role.
- Demonstrated understanding of renewal and retention processes.
- Proactivity and ownership mentality.
- Ability to thrive in ambiguity and work in evolving systems.
- Genuine curiosity about AI tools and automation.
- Evidence of independently exploring or using AI technologies.
- Comfort working in a data-informed way.
- Ability to read CRM signals and draw conclusions from portfolio data.
- Ability to make prioritization decisions based on risk.
Responsibilities
- Own a portfolio of 150-300 school accounts in the €2-6K segment.
- Run proactive check-ins and act on customer health signals to drive retention.
- Identify and implement AI and automation workflows to reduce manual effort.
- Share best practices for AI/automation with the wider team.
- Work within an AI-native CRM to flag risk, log touchpoints, and prioritize accounts.
- Support Customer Success and Customer Engagement teams.
- Build direct relationships with customers through global travel.
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