Technical Account Manager
New
O
Obsidian SecuritySaaS Security
100% remote role with a preference for candidates located on the West Coast, USFull-TimeMiddle
Salary155,000 - 175,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- PythonCybersecurityOAuthRESTful APIsCustomer Success
Requirements
- Strong blend of communication abilities and technical skills.
- Experience in building and managing strong customer relationships.
- Experience with cybersecurity, especially Cloud and SaaS security concerns.
- Ability to prioritize and manage multiple requests while delivering results.
- Experience administering and configuring SaaS applications (such as Google Workplace/GSuite, O365, Okta, Duo, etc).
- Experience interacting with APIs, integrations, and middleware.
- Understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.).
- Versed in software engineering (Python) is a definite plus.
- Experience with cybersecurity solution stacks.
- Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.
Responsibilities
- Deliver the highest level of customer experience and technical assistance to customers and partners.
- Manage simultaneous customer requests, inquiries and issues of varying complexity and priority.
- Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management and sales.
- Enable/on-board customers and ensure successful integration into workflows.
- Drive improving customer understanding and usage of the Obsidian platform.
- Build and improve in-product documentation and guides.
- Deliver live or recorded product training.
- Identify and communicate opportunities to improve customer success processes and tools.
- Create and deliver Account Health checks and Quarterly Business Review.
View Full Description & ApplyYou'll be redirected to the employer's site
