Senior Technical Account Manager
New
O
Oasis SecurityCybersecurity
Remote - MidwestFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityTroubleshootingStakeholder managementCustomer Success
Requirements
- 5+ years of proven experience in customer-facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer)
- Strong problem-solving skills and ability to troubleshoot complex technical issues
- Extensive experience providing Cyber/Identity solutions to big enterprise customers
- Experience interfacing with technical end customers (IT, Developers, DevOps, Security Teams)
- Experience with increasing customer satisfaction, adoption rates, and retention
- Experience building and operating in an early-stage company (highly preferred)
- Proven ability to juggle multiple account management projects
- Self-motivated, detail-oriented with strong communication and interpersonal skills
- Demonstrated track record of owning customer relationships
- Excellent collaborator and presenter able to engage C-level stakeholders
Responsibilities
- Act as the voice of the customer within the organization
- Lead the technical onboarding process for new customers
- Establish and maintain strong relationships with key stakeholders
- Renew and grow business through monitoring usage and identifying upsell opportunities
- Shape future development by providing product feedback
- Proactively identify and resolve obstacles
- Manage the customer life cycle experience
- Maintain a high level of customer satisfaction
- Identify, develop and implement repeatable processes across your portfolio
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