Senior Technical Account Manager
New
O
Oasis SecurityCybersecurity
Remote - Seattle, WAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityDevOpsStakeholder managementCustomer Success
Requirements
- 5+ years of experience in customer-facing technical roles (TAM, Professional Services, Solutions Architect, etc.)
- Strong problem-solving skills to troubleshoot complex technical issues
- Extensive experience providing Cyber/Identity solutions to large enterprise customers
- Experience interfacing with IT, Developers, DevOps, and Security teams
- Proven record of increasing customer satisfaction, adoption, and retention
- Experience building and operating in an early-stage company
- Ability to manage multiple projects simultaneously with high attention to detail
- Strong communication and interpersonal skills
- Demonstrated track record of owning customer relationships (onboarding to expansion)
- Ability to present and influence at the executive level
Responsibilities
- Act as the voice of the customer within the organization
- Lead the technical onboarding process for new customers
- Establish and maintain strong relationships with key stakeholders
- Monitor customer usage and engagement to drive renewals and growth
- Work closely with Product teams to educate customers and inform product development
- Proactively identify and resolve obstacles to customer success
- Manage the customer life cycle from onboarding through strategy sessions and QBRs
- Maintain customer satisfaction by tracking health indicators and feedback
- Develop repeatable processes to maximize product adoption
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