Senior Technical Account Manager
New
This role will be based remotely in the Eastern Time Zone., Eastern Time ZoneFull-TimeSenior
Salary132,000 - 165,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- KubernetesCustomer SuccessDistributed Systems
Requirements
- 8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent roles
- Strong experience supporting enterprise SaaS platforms in production environments
- Deep understanding of cloud platforms, distributed systems, and operational tooling
- Proven ability to build and drive Joint Success Plans tied to measurable outcomes
- Ability to explain complex technical concepts clearly to engineers and executives
- Strong written and verbal communication skills
- Experience supporting control planes, management platforms, or observability tools
- Familiarity with Kubernetes, distributed infrastructure, and hybrid cloud environments
- Exposure to regulated or sovereign customer environments
- Comfort operating with ambiguity and owning outcomes end to end
Responsibilities
- Serve as the primary technical point of contact (L1) for Atlas customers post go-live
- Build, maintain, and actively drive Joint Success Plans (JSPs) with customers
- Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, and governance
- Identify usage gaps and opportunities to expand Atlas value
- Monitor platform health, usage trends, and operational signals across assigned accounts
- Collaborate with Support, Engineering, and Product teams to resolve issues
- Partner with Sales and Customer Success leadership on expansion planning
- Train new users on Atlas proficiency
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