Senior Technical Account Manager
New
O
Oasis SecurityCybersecurity
Remote – Bay Area, CAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityDevOpsStakeholder managementCustomer Success
Requirements
- 5+ years of experience in customer-facing technical roles (TAM, Professional Services, Solution Architect, SE, or Customer Success)
- Strong problem-solving and technical troubleshooting skills
- Extensive experience providing Cyber/Identity solutions to large enterprise customers
- Experience interfacing with technical stakeholders such as Developers, DevOps, and Security teams
- Proven track record in increasing customer satisfaction, adoption, and retention
- Experience building and operating in an early-stage company (preferred)
- Ability to manage multiple projects simultaneously with attention to detail
- Excellent communication and interpersonal skills
- Ability to influence stakeholders at all levels, including executive and C-level
Responsibilities
- Act as the voice of the customer within the organization
- Lead the technical onboarding process for new customers
- Establish and maintain strong relationships with key stakeholders
- Monitor customer usage and engagement to drive renewals and growth
- Educate customers on products and drive adoption
- Identify and resolve obstacles that impede customer success
- Manage the full customer life cycle experience
- Conduct strategy sessions, architecture deep dives, and QBR meetings
- Track key health and usage indicators
- Develop repeatable processes across the customer portfolio
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