Senior Technical Account Manager
New
O
Oasis SecurityCybersecurity
South-Central USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityStakeholder managementCustomer Success
Requirements
- 5+ years of experience in technical customer-facing roles.
- Extensive experience providing Cyber/Identity solutions to large enterprises.
- Experience interfacing with IT, Developers, DevOps, and Security teams.
- Proven track record in driving customer satisfaction, adoption, and retention.
- Experience working in an early-stage company environment.
- Strong problem-solving skills for complex technical troubleshooting.
- Ability to manage multiple projects and stakeholders simultaneously.
- Excellent communication and presentation skills for executive/C-level engagement.
Responsibilities
- Lead the technical onboarding process for new customers.
- Manage the customer life cycle from onboarding to renewal and growth.
- Serve as a strategic advisor and technical voice for customers.
- Facilitate strategy sessions, architecture deep dives, and QBR meetings.
- Collaborate with Product teams to drive adoption and influence roadmap.
- Identify and resolve technical obstacles to ensure customer success.
- Collect and structure client feedback to inform internal prioritization.
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