Senior Technical Account Manager
New
O
Oasis SecurityCybersecurity
Remote - SoutheastFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityCustomer Success
Requirements
- 5+ years of experience in customer-facing technical roles (TAM, Solutions Architect, etc.).
- Strong problem-solving skills for complex technical issues.
- Extensive experience providing Cyber/Identity solutions to large enterprise customers.
- Experience interfacing with IT, Developers, DevOps, and Security teams.
- Experience with increasing customer satisfaction, adoption, and retention.
- Proven ability to manage multiple account projects simultaneously.
- Strong communication and interpersonal skills.
- Track record of owning customer relationships from onboarding to renewal.
- Ability to influence stakeholders at all levels, including C-suite.
- Experience in an early-stage company (highly preferred).
Responsibilities
- Act as the voice of the customer within the organization.
- Lead the technical onboarding process for new customers.
- Establish and maintain strong relationships with key stakeholders.
- Monitor customer usage to drive renewals and growth.
- Educate customers on products and drive product adoption.
- Identify and resolve obstacles impeding customer success.
- Manage the end-to-end customer life cycle.
- Lead strategy sessions, architecture deep dives, and QBR meetings.
- Collect client feedback and track usage indicators.
- Develop repeatable processes to maximize product adoption.
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