Sales Engineer
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Artificial IntelligenceRESTful APIsCRM
Requirements
- 3+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment.
- Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences.
- Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI.
- Knowledge of webhooks, REST APIs, and common integration patterns.
- Experience experimenting with multiple leading LLMs and their various applications in the CX space.
- Business expertise in customer experience (CX), including trends, best practices, and enterprise-level strategies.
- Adaptability to shift between roles as a technical advisor, trusted consultant, and storyteller.
Responsibilities
- Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools.
- Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools.
- Create resources and workshops to demonstrate agentic AI use cases that can drive value.
- Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices.
- Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers.
- Partner with our CX Solution Designers to create service design and cost models for our customers.
- Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps.
- Contribute to account strategies, and assist in scoping engagements.
- Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders.
- Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges.
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