Service Desk Representative
New
USA, Monday through Friday 7:00am to 3:30/4:00pm CSTFull-TimeMiddle
SalaryUp to 17.5 USD per hour
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Job Details
- Experience
- Minimum of 3 years helpdesk experience in a corporate environment
- Required Skills
- Customer serviceTechnical support
Requirements
- Two-year Associate Degree (field related) or equivalent experience.
- Minimum of 3 years helpdesk experience in a corporate environment.
- Comprehensive knowledge of computer hardware/software concepts.
- Extensive working knowledge of hardware/software concepts, including Microsoft products.
- Knowledge of network/account management tools.
- Ability to diagnose and resolve moderately complex system hardware, software, network, and operator issues.
Responsibilities
- Effectively manage issues through multiple forms of inbound requests including in person, queue calls, e-mails, Chat, web forms, or client tracking/ticketing databases.
- Respond to all Customer requests in timely and professional manner.
- Instruct end users in the appropriate use of equipment, software, and/or reference materials.
- Assist with all aspects of technical support, including on-site visits as needed.
- Data entry (management of data) - accurately prioritize, categorize, track and log calls, tickets, chats, etc.
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