- Manage customer communication across email, phone, and chat throughout the post-purchase journey.
- Conduct order research, shipment tracking, and proactive delivery follow-up with carriers and vendors.
- Handle damage claims, return authorizations, and order cancellations with accuracy and discretion.
- Maintain clear documentation and ticket management within Zendesk.
- Resolve customer issues using sound judgment to balance satisfaction with business policy.
ShopifyCustomer serviceZendesk