Customer Service Representative
New
2
2ModernHome furnishings
United States, 11AM to 7:30PM PacificFull-Time
Salary not disclosed
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Job Details
- Required Skills
- ShopifyCustomer serviceZendesk
Requirements
- Experience in luxury retail, hospitality, or concierge environments.
- Demonstrated experience in ecommerce customer service, ideally in a drop-ship or multi-vendor environment.
- Proficiency navigating Zendesk, Shopify, or comparable platforms.
- Excellent written and verbal communication style that is warm, precise, and composed.
- Ability to exercise sound judgment and creative problem-solving.
- Capacity to manage multiple open issues simultaneously.
- Genuine interest in design, home furnishings, or the trade and design industry.
- Availability to work 40 hours per week, Monday through Friday, 11AM to 7:30PM Pacific.
Responsibilities
- Manage customer communication across email, phone, and chat throughout the post-purchase journey.
- Conduct order research, shipment tracking, and proactive delivery follow-up with carriers and vendors.
- Handle damage claims, return authorizations, and order cancellations with accuracy and discretion.
- Maintain clear documentation and ticket management within Zendesk.
- Resolve customer issues using sound judgment to balance satisfaction with business policy.
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