Seasonal Remote Customer Service Representative
New
J
JobgetherTax Technology
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- At least 1 year of customer service experience
- Required Skills
- Customer serviceCritical thinkingTroubleshootingData entryTechnical support
Requirements
- High school diploma, GED, relevant training, or an equivalent combination of education and experience.
- At least 1 year of customer service experience in a call-center environment, preferably supporting software or technology products.
- Strong proficiency with essential computer applications and accurate data-entry skills.
- Previous experience in telemarketing, retail, customer relations, or a comparable customer-facing environment is preferred.
- Excellent verbal communication skills, including clear articulation, active listening, and a professional telephone presence.
- Strong customer-service skills with the ability to establish rapport and demonstrate patience, empathy, and courtesy.
- Strong reading comprehension and critical-thinking abilities, with the capacity to understand customer issues and determine appropriate solutions.
- Ability to troubleshoot problems methodically while managing multiple customer interactions and priorities.
- Dependable, organized, and comfortable working independently in a fully remote environment.
- Willingness to follow established processes while adapting to evolving customer and business needs.
Responsibilities
- Diagnose, troubleshoot, research, and resolve technical questions from tax professionals through phone, email, and live chat, providing timely and accurate solutions.
- Interview customers to understand issues, identify root causes, and guide them through appropriate troubleshooting and diagnostic procedures.
- Manage the full support process for assigned inquiries, including problem recognition, investigation, resolution, documentation, and follow-up.
- Partner with designated team members on complex issues that require advanced technical or product support.
- Accurately document customer interactions, troubleshooting steps, and resolutions to support follow-up and continuous improvement.
- Deliver friendly, empathetic, and professional service that builds trust and strengthens the overall customer experience.
- Follow established procedures, best practices, scripts, and management guidance to ensure consistent service quality.
- Maintain reliable attendance and consistently adhere to assigned schedules and shifts.
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