AVMA Customer Service Representative - Professional Liability
New
J
JobgetherInsurance
United StatesFull-TimeEntry
Salary22 - 25 USD per hour
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Job Details
- Experience
- 1–2 years
- Required Skills
- Problem SolvingCustomer serviceData entry
Requirements
- High school diploma or equivalent.
- 1–2 years of customer service or call-center experience.
- Previous experience in insurance, healthcare, veterinary reception, or animal-related customer service.
- Property & Casualty insurance licensing (particularly in Illinois) or willingness to obtain the license.
- Strong verbal and written communication skills.
- Ability to explain information clearly and professionally.
- Strong customer-service orientation and patience.
- Effective problem-solving and research skills.
- Attention to detail and accuracy when handling policy and account data.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Comfortable working with phone, email, chat, and computer-based systems.
Responsibilities
- Respond to policyholder inquiries through phone, email, and chat in a professional, courteous, accurate, and timely manner.
- Research and resolve questions related to professional liability coverage, claims, billing, policy details, and account information.
- Provide clear explanations and practical assistance while maintaining an empathetic, customer-focused approach.
- Escalate complex or sensitive issues to senior team members or management when appropriate.
- Maintain accurate records of customer interactions, transactions, inquiries, and resolutions.
- Complete data-entry activities, including sorting and indexing scanned correspondence and emails.
- Identify recurring customer issues and communicate process-improvement opportunities to team leadership.
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