Customer Service Representative
New
C
Crum & ForsterTravel Insurance
100% remote working schedules within the US, 7:45AM – 7:15PM ESTFull-TimeEntry
Salary$31,100 - $58,500 / year
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Job Details
- Experience
- 3+ years of experience in a customer service or retail role
- Required Skills
- SalesforceMicrosoft OfficeCommunication SkillsProblem SolvingCustomer serviceActive listening
Requirements
- High School Diploma or GED.
- 3+ years of experience in a customer service or retail role.
- Proficiency with MS Office applications including MS Word, Outlook, and Teams.
- Ability to obtain a Personal Lines or Property & Casualty License (training provided).
- Strong customer-centric mindset with skills in prioritizing customer needs.
- Effective active listening and empathy skills.
- Clear written and verbal communication skills.
- Problem-solving and service skills to resolve issues and complaints with independence.
- Dependable internet connection with a dedicated private workspace.
- Call center experience is preferred.
- Travel Insurance industry experience is preferred.
Responsibilities
- Answer inbound calls from travelers and the travel advisor community.
- Provide accurate, clear and timely responses regarding travel insurance coverage, website troubleshooting, and purchase inquiries.
- Create and manage cases in Salesforce to address customer needs.
- Act as a liaison with agency partners that have dedicated support email addresses.
- Participate in weekly coaching sessions and various team meetings via MS Teams.
- Serve as backup for other Customer Care functions including chat support and administrative tasks.
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