Customer Service Senior Representative, Patient Scheduling
New
E
Evernorth Health ServicesHealthcare
United States, Monday-Friday, 8am-5pm CTFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of relevant Customer Service experience
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceData entry
Requirements
- High School education or GED required.
- 5+ years of relevant Customer Service experience.
- High proficiency and regular use of Microsoft Excel.
- High proficiency and regular use of Microsoft Outlook.
- Strong detail orientation.
- Excellent written and oral professional communication skills.
- Ability to be managed/trained virtually.
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
- Must have cable broadband or fiber optic internet with at least 10Mbps download/5Mbps upload speeds.
Responsibilities
- Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
- Complete all nurse assignments for patients, reschedule visits based on patient availability, staff new patients with appropriate nurses, and monitor all patient appointments for accuracy.
- Act as coordinator for nursing referrals while collaborating with pharmacy, reimbursement, and nursing departments.
- Communicate with staff, departments, and prescribers via fax, email, IM, and phone.
- Monitor personal email and nursing mailboxes, prioritizing follow-up needs.
- Manipulate multiple Excel documents to track tasks and determine urgency.
- Respond to inquiries from patients, field staff, and other departments regarding referrals and schedules.
- Investigate issues and provide resolutions using critical thinking and problem-solving skills.
- Ensure accurate and timely data entry into appropriate systems.
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