Customer Technical Support Engineer
This role is only available for candidates based in Romania in a fully remote modelFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- AWSSQLGitSalesforceRESTful APIsTroubleshootingTechnical supportCRMZendesk
Requirements
- Proven experience in a client-facing technical support or engineering environment
- Strong hands-on technical background with investigative, debugging, and problem-solving skills
- Exceptional verbal and written communication skills in English
- Ability to document processes meticulously
- Experience with ticketing and CRM systems (e.g., Salesforce, Zendesk)
- Comfortable working independently and as part of a team under strict deadlines
Responsibilities
- Act as the primary contact for 1st and 2nd line technical support via phone and email
- Respond promptly to incidents, diagnose issues, and collaborate closely with Product and Engineering for resolution
- Coordinate customer calls, progress reports, and incident management
- Troubleshoot technical issues on the Justride platform and associated hardware
- Assist in customer configuration and setups for ticketing events
- Deliver training on systems via video conferencing and in-person
- Develop and maintain technical reference materials and online FAQs
- Participate in on-call rotations during critical launches
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