Account Manager

New

SpainFull-TimeMiddle

Salary not disclosed

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Job Details

Required Skills: Account ManagementStakeholder managementCustomer SuccessSaaS

Proven experience in Account Management, Customer Success, or similar post-sale commercial roles in SaaS or B2B environments.
Strong ability to engage and influence senior stakeholders, including C-level executives and VP-level leaders.
Demonstrated success in driving renewals, retention, and revenue expansion within enterprise accounts.
Strong commercial acumen with the ability to identify growth opportunities and execute strategic account plans.
Excellent communication skills with the ability to simplify complex ideas and lead value-based conversations.
Highly proactive, self-driven mindset with the ability to thrive in a remote and fast-paced environment.
Strong curiosity and passion for understanding customer needs and delivering measurable outcomes.
Comfortable working in ambiguous, builder-type roles where processes and playbooks are still evolving.

Define and execute the post-sale customer journey, from onboarding and activation through renewal and expansion.
Own and grow a portfolio of strategic customers, acting as a trusted advisor and long-term partner.
Drive net revenue retention by identifying and executing upsell and cross-sell opportunities aligned with customer maturity and goals.
Lead renewal conversations with commercial confidence, ensuring value realization and proactively managing churn risk.
Collaborate with enablement and product teams to maximize customer adoption and value extraction.
Serve as the voice of the customer, feeding insights back into product and strategy to improve offerings.
Build and execute quarterly account plans to achieve and exceed retention and expansion targets.
Contribute to a strong cross-functional and customer-centric culture across the organization.

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