Customer Success Analyst
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Stakeholder managementData analyticsCustomer Success
Requirements
- Strong technical understanding with customer-facing experience in Customer Success, Technical Account Management, or Solution Engineering roles.
- Comfortable navigating platform architecture, integrations, and workflows.
- Ability to translate complex concepts into practical guidance for clients.
- Analytical and problem-solving skills.
- Experience in Retail, Digital Commerce, Marketplace, or Omnichannel ecosystems.
- Fluency in English.
- Strong communication skills for both technical and non-technical stakeholders.
Responsibilities
- Drive product adoption by guiding clients through platform configuration, workflows, and integrations, ensuring effective use of the solution in their daily operations.
- Provide technical enablement and advisory support, helping customers optimize platform features, troubleshoot issues, and implement best practices.
- Build and maintain strong relationships with client stakeholders, including senior executives, to identify growth opportunities and support renewal and expansion strategies.
- Lead strategic client meetings to align business objectives with platform capabilities and resolve operational or technical challenges.
- Monitor customer health metrics, proactively identifying risks and executing actions to improve satisfaction and reduce churn.
- Collaborate closely with internal teams such as Product, Engineering, and Support to ensure timely resolution of issues and continuous product improvement.
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