Collections (Accounts Receivable) Specialist
India, US time zone alignmentFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–6 years
- Required Skills
- Microsoft ExcelNetSuite
Requirements
- 3–6 years of experience in Accounts Receivable, Collections, or Order-to-Cash functions.
- Strong hands-on experience with cash application, reconciliations, and collections processes.
- Experience managing credit card disputes, chargebacks, and customer billing issues.
- Familiarity with ERP systems such as NetSuite and payment platforms like Stripe.
- Strong proficiency in Excel, including pivot tables, VLOOKUPs, and data analysis functions.
- Excellent communication skills with experience handling customer-facing interactions.
- Ability to work independently in a fast-paced, global environment with US time zone alignment.
- Strong attention to detail, analytical thinking, and problem-solving abilities.
- Comfortable working in a high-volume, deadline-driven finance operations environment.
Responsibilities
- Own end-to-end accounts receivable operations including cash application, reconciliation, and accurate allocation of ACH, wire, and card payments.
- Manage collections activities by proactively following up on overdue invoices and working to reduce DSO across accounts.
- Investigate and resolve unapplied or misapplied cash, ensuring proper reconciliation between bank accounts and payment platforms.
- Handle credit card disputes and chargebacks, including documentation, coordination, and resolution processes.
- Partner with Sales and Customer Success teams to resolve billing issues and ensure timely payment collection.
- Monitor delinquent accounts, manage suspensions, and assess risk exposure for at-risk customers.
- Support manual billing and invoice generation with high accuracy and completeness.
- Prepare weekly reporting on AR performance, including aging analysis, collections status, and leadership updates.
- Assist in bad debt analysis and contribute to identifying accounts requiring write-offs.
- Collaborate on process improvements and automation initiatives to enhance Order-to-Cash efficiency.
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