ServiceNow Technical Project Manager
USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3–5 years of project management or business analysis experience, including at least 2 years focused on ServiceNow implementations
- Required Skills
- Project ManagementAgileBusiness AnalysisStakeholder managementServiceNow
Requirements
- Active Department of Defense Secret Clearance required.
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field.
- Professional certifications such as PMP, CAPM, Certified Scrum Master (CSM), or equivalent project management credentials required.
- Minimum of 3–5 years of project management or business analysis experience, including at least 2 years focused on ServiceNow implementations.
- Strong understanding of ServiceNow data structures, workflows, modules, and platform capabilities.
- Proven experience gathering requirements, facilitating process design discussions, and creating user stories within Agile delivery environments.
- Excellent analytical, organizational, and problem-solving skills with the ability to manage multiple priorities effectively.
- Strong communication, facilitation, and stakeholder management abilities across technical and non-technical audiences.
- Familiarity with ITIL frameworks, service management processes, and enterprise operational best practices.
Responsibilities
- Lead the full lifecycle delivery of ServiceNow implementation, integration, and consulting projects from initiation through successful completion.
- Manage project scope, timelines, budgets, resources, and deliverables while ensuring alignment with customer objectives and organizational priorities.
- Collaborate with stakeholders, business units, architects, developers, and analysts to gather requirements and define actionable project roadmaps.
- Facilitate workshops, interviews, and discovery sessions to translate operational needs into user stories, workflows, and technical solutions.
- Organize and lead Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, and project status meetings.
- Mentor project team members, promote accountability, and ensure adherence to delivery standards, quality expectations, and best practices.
- Coordinate user acceptance testing, validate solution quality, and oversee issue resolution throughout project execution.
- Proactively identify project risks, dependencies, and technical challenges while implementing mitigation strategies and escalation plans as needed.
- Partner with ServiceNow architects and developers to ensure platform configurations, integrations, and workflows meet technical and operational requirements.
- Maintain strong communication with customer stakeholders, providing regular updates, project insights, and strategic guidance throughout engagements.
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