Sales Support Specialist

Flexible remote work across the United States., standard business hoursFull-TimeMiddle

Salary40,519 - 70,777 USD per year

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Job Details

High school diploma or equivalent required; bachelor’s degree preferred.
1+ years of customer service experience, ideally in insurance or a related industry.
Active Resident Property & Casualty Insurance Producer License.
Strong verbal and written communication skills with the ability to build rapport quickly with customers.
Familiarity with insurance carriers and state insurance regulations is an advantage.
Strong multitasking, organizational, and time management abilities in a fast-paced environment.
Ability to navigate multiple software systems and perform accurate data entry.
Strong problem-solving skills and a customer-first mindset.
Bilingual Spanish skills are a plus.
Ability to work remotely with a dedicated workspace, stable internet connection, and availability during standard business hours.

Support Sales Representatives by handling incoming new business requests, completing applications, and stepping in when coverage is needed.
Guide prospective customers through the insurance purchase journey, from initial quote to policy binding.
Generate accurate insurance quotes across multiple carriers and clearly explain coverage options to clients.
Prepare, submit, and follow up on insurance applications, ensuring accuracy and completeness of all required documentation.
Educate customers on policy features, coverage options, and discounts to support informed decision-making.
Maintain queue readiness and manage communications efficiently to ensure timely response to clients and sales teams.
Track performance against KPIs such as conversion rates and contact handling expectations.
Navigate multiple systems simultaneously, including quoting tools, CRM platforms, and communication systems.

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