Customer Care/Technical Support Specialist
New
GermanyFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Dutch
- Experience
- 2–3 years
- Required Skills
- Microsoft AzureTroubleshootingTechnical supportCustomer Success
Requirements
- 2–3 years of experience in technical support, customer care, IT helpdesk, or a similar customer-facing technical role.
- Professional proficiency in both English and Dutch is required.
- Strong communication and interpersonal skills with the ability to assess customer situations effectively.
- Comfortable working in fast-paced support environments and handling high-priority incidents with urgency and professionalism.
- Basic understanding of cloud technologies, infrastructure support, and service management processes.
- Experience working with ticketing systems and troubleshooting workflows.
- Microsoft AZ-900 certification is preferred; willingness to obtain certification is encouraged.
- Problem-solving mindset with a proactive and customer-oriented approach.
- Ability to work independently while collaborating effectively with cross-functional technical teams.
Responsibilities
- Provide first-line technical and customer support for cloud applications and infrastructure services.
- Assist customers with issues related to SSL certificate renewals, license administration, and access management.
- Manage support requests through phone, email, and service management platforms while maintaining clear documentation.
- Monitor, triage, prioritize, and resolve support tickets according to established service guidelines.
- Escalate complex technical issues to DevOps or cloud engineering teams while keeping customers informed throughout the resolution process.
- Collaborate with internal technical teams and stakeholders to ensure timely issue resolution and customer satisfaction.
- Maintain visibility over ongoing incidents, support requests, and service progress across an international customer environment.
- Contribute to the continuous improvement of internal documentation and knowledge base resources.
- Deliver a professional, customer-focused support experience with strong attention to communication and responsiveness.
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