Support Specialist
New
P
Paramount CommerceFintech Payments
Based in Canada... Remote first environment. Locations: Toronto, Ontario, Canada. Vancouver, British Columbia, Canada. Calgary, Alberta, Canada. Halifax, Nova Scotia, Canada. Kelowna, British Columbia, Canada. Edmonton, Alberta, Canada, 12am - 8:30am ESTFull-TimeMiddle
Salary47,000 - 55,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Customer support
Requirements
- 2+ years of experience in a contact center or customer support environment.
- Experience supporting customers via chat and email.
- Comfortable and reliable working overnight from 12am - 8:30am EST.
- Solid understanding of contact center metrics and KPIs.
- Ability to multitask and navigate multiple digital tools and platforms.
- Strong written and verbal communication skills.
- Positive, energetic, and solution-oriented attitude.
Responsibilities
- Respond to Business Customers and their Consumers across digital support channels (chat and email).
- Work overnight shifts within our support hours of Monday-Sunday, 12am - 8:30am EST.
- Develop a strong understanding of Paramount Commerce’s products and services.
- Collaborate with internal teams to investigate and resolve customer inquiries.
- Ensure customer interactions are well-documented, complete, and managed in line with internal processes.
- Monitor customer accounts for potential fraudulent activity.
- Participate in special projects aimed at improving product quality and service delivery.
View Full Description & ApplyYou'll be redirected to the employer's site
