Customer Support Specialist
New
J
Jam+Ecommerce
Canada, 9:00 AM–9:00 PM ETFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer supportNetSuite
Requirements
- Experience supporting customers via email, phone, or chat
- Empathy
- Problem-solving skills
- Positive attitude
- Strong communication skills
- Collaborative mindset
- Familiarity with Kustomer (plus)
- Familiarity with Magento/Adobe Commerce (plus)
- Familiarity with NetSuite (plus)
Responsibilities
- Create meaningful customer connections across email, phone, and chat.
- Meet or exceed KPIs including CSAT, AHT, and FRT.
- Resolve customer order, product, and account issues with patience and care.
- Manage multi-channel support interactions.
- Apply customer-first best practices to interactions.
- Collaborate cross-functionally to share customer feedback.
- Document interactions, feedback, and resolutions accurately.
- Participate actively in remote team communications.
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