- Create meaningful customer connections across email, phone, and chat.
- Meet or exceed KPIs including CSAT, AHT, and FRT.
- Resolve customer order, product, and account issues with patience and care.
- Manage multi-channel support interactions.
- Apply customer-first best practices to interactions.
- Collaborate cross-functionally to share customer feedback.
- Document interactions, feedback, and resolutions accurately.
- Participate actively in remote team communications.
Customer supportNetSuite