Customer Support Specialist
New
Within the U.S. and select Canadian Provinces onlyFull-TimeEntry
Salary18 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- TrainingTroubleshootingQuality AssuranceTechnical supportCustomer support
Requirements
- Background in providing top-notch customer service
- Superb written and verbal communication
- Ability to solve problems quickly
- Keen troubleshooting ability
- General comfort with computers and software technology
- Ability to apply product knowledge obtained in training
Responsibilities
- Apply and demonstrate product knowledge to resolve customer issues
- Respond to questions and resolve issues via email, chat, and phone
- Handle approximately 25 interactions per day
- Conduct new customer implementations and training
- Develop and deliver training webinars
- Write and create help documents and videos
- Assist with software quality assurance and testing
- Provide design and functionality feedback to the product team
View Full Description & ApplyYou'll be redirected to the employer's site
