Customer Support Specialist
United StatesFull-TimeEntry
Salary500 - 1,200 USD per month
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Job Details
- Languages
- English
- Experience
- 1+ year
- Required Skills
- Customer serviceTechnical supportCRMZendesk
Requirements
- Excellent written and spoken English
- 1+ year of customer service experience
- Empathetic, patient, and solution-focused
- Comfortable with support tools (Zendesk, Freshdesk, or similar)
- Reliable with a professional home workspace
Responsibilities
- Handle inbound queries via email, chat, and ticketing systems
- Resolve issues efficiently and escalate complex cases
- Maintain accurate CRM records
- Identify patterns in customer issues and feed back to product
- Contribute to the support knowledge base
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