Product Operations Specialist
New
G
GenesisEdTech Wellness Productivity
Можливість обирати між роботою в офісі (Київ або Львів) та remote-first форматом (Україна та закордон), Flexible start time from 8 to 11 AM Kyiv timeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English B2+
- Experience
- 1+ рік
- Required Skills
- Product OperationsConfluenceNotion
Requirements
- 1+ year of commercial experience in operational or product-adjacent roles.
- Proficiency in product analytics tools like Amplitude, Mixpanel, or GA4.
- Experience with online billing systems (checkout, 3DS, disputes).
- Experience with payment systems like Stripe, Solidgate, Adyen, or Paddle.
- Experience with customer support operations (SLA, ticketing).
- Basic knowledge of automation AI tools (n8n, Zapier, Make, ClaudeCode, Cursor).
- Documentation and knowledge management skills using Notion or Confluence.
- English proficiency at B2+ level.
Responsibilities
- Manage billing, 3DS flows, retry logic, anti-fraud rules, and chargebacks.
- Oversee customer support operations, including SLAs, templates, and escalation flows.
- Manage email communications and monitor deliverability.
- Maintain and organize product knowledge documentation in Notion/Confluence.
- Optimize product processes and implement automation using no-code and AI tools.
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