Agent Operations HR Experience
D
DeelHR Technology
Location: Philippines. Secondary Locations: Malaysia, APAC. Must be located in the APAC region., 24/7 global support model, must be able to work flexible shifts including evenings, weekends, and holidaysFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in English, and local language
- Experience
- 2+ years
- Required Skills
- Artificial IntelligenceAnalytical thinking
Requirements
- Minimum of 2+ years of experience in HR operations, HR shared Services, or a similar HR support role.
- Hands-on experience in AI and automations.
- Fluent in English, and local language.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Demonstrated experience working in high-volume HR operational environments.
- Experience working in a global HR environment supporting multiple regions or countries.
- Proven ability to manage time-sensitive HR requests and operational tasks.
- Excellent written and verbal communication skills.
- Strong organizational and prioritization skills.
- Experience handling HR helpdesk, HR hotline, or ticket-based support systems is highly desirable.
- Experience with HR systems, case management tools, or HRIS platforms.
- Strong analytical thinking; ability to map processes and turn them into automated solutions.
Responsibilities
- Provide operational HR support for requests across multiple regions and time zones.
- Manage and execute global HR operational tasks across the employee life cycle.
- Respond to and manage inquiries through the HR hotline and written communication channels.
- Serve as temporary operational backup for country HR operations when coverage gaps occur.
- Collaborate with country owners and team leads to ensure continuity of HR service delivery.
- Participate in cross-functional initiatives and operational improvements.
- Design, build, and maintain AI agents and automation workflows that support HR operations at scale.
- Identify manual or repetitive HR processes and turn them into reliable, intelligent automations.
- Monitor agent performance, troubleshoot issues, and iterate based on data and feedback.
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