Senior Community Manager
New
T
Turtle Rock StudiosGame Development
Fully remote throughout North AmericaFull-TimeSenior
Salary90,000 - 135,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Content creation
Requirements
- 5+ years of experience managing communities for live or shipped games
- Experience working in or around AAA development pipelines
- Deep understanding of community management best practices and player engagement
- Confident, natural on-camera presence
- Hands-on experience creating social and community content in an established brand or product voice
- Proficiency with monitoring, analytics, and reporting tools (e.g., Sprout, Brandwatch, Meltwater, Discord insights)
- Strong written and verbal communication skills
- A savvy gamer capable of playing well with an eye for gameplay moments
- Collaborative, positive, and comfortable working across departments
Responsibilities
- Champion our global community: Be the daily link between our players, regional partners, and our development team — building trust, excitement, and open dialogue across all platforms
- Lead global community management efforts to connect players across regions and keep them engaged with our worlds and development updates
- Be on-camera and in-stream: Represent Turtle Rock Studios in developer streams, community updates, and social content with authenticity and enthusiasm
- Own social channels: Manage and grow our presence across Reddit, Discord, X (Twitter), TikTok, Instagram, YouTube, and emerging platforms
- Create compelling, on-brand content: Write and produce posts and updates that reflect the studio’s personality and resonate with our players
- Engage players around live titles: Plan and execute international communication strategies for patches, updates, events, and new content drops
- Monitor sentiment and trends: Use third-party tools to track engagement, player feedback, and community health
- Collaborate with teams across the studio and our global partners to ensure unified messaging
- Support game capture and content: Help capture gameplay, screenshots, and behind-the-scenes content
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