Account Manager
New
A
Auvik NetworksNetwork Management Software
Home-based: CanadaFull-TimeMiddle
Salary87,000 - 113,500 CAD per year OTE
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Job Details
- Required Skills
- SalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- Experience in Account Management, particularly in a SaaS or IT service provider context.
- Proven focus on driving revenue and demonstrating business value.
- Experience building strategic account plans.
- Solid understanding of IT business concepts.
- Strong sales skills with a track record of meeting or exceeding targets.
- Analytical and problem-solving abilities.
- Excellent communication, organizational and interpersonal skills.
- Ability to manage client concerns and conflicts with professionalism.
- Passion for technology and ability to quickly grasp new products.
Responsibilities
- Manage Client Relationships: Be the primary point of contact for a portfolio of customers, building and maintaining positive, long-term relationships.
- Support Customer Success: Understand your clients’ needs and help them implement Auvik effectively within their operations.
- Achieve Sales Targets: Meet and exceed revenue targets by upselling and cross-selling additional products or services to your accounts.
- Drive Product Utilization: Develop strategies to ensure your clients are maximizing the value of Auvik’s features.
- Collaborate with Teams: Work with Auvik’s internal teams (e.g., onboarding, product, support) to ensure seamless client experiences.
- Customer Training and Demos: Conduct product demos and training sessions.
- Provide Feedback: Collect and document feedback from customers regarding potential product improvements.
- Resolve Problems: Address client issues in a professional and timely manner.
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