Implementation Delivery Lead
B
bswift Benefits Administration
Remote- US, 8am-5pm Central TimeFull-TimeLead
Salary65,000 - 85,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementMicrosoft ExcelAccount Management
Requirements
- 4-year degree in related field, or equivalent experience
- 3+ years experience in account management
- Good written/verbal communication skills
- Ability to operate and make timely decisions in an ambiguous, fast-paced work environment
- Must be able to quickly sort through complex subject material
- Strong analytical skill-set and ability to effectively use data for strategy
- Proficiency in Excel, VLOOKUPS, Pivot Tables is required
- Experience in benefits administration system technology, payroll, HRIS or related software
Responsibilities
- Work with the Implementation Leader to manage Implementation kick-off meetings, requirements discussions and status meetings with clients
- Manage timelines through managing client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
- Perform analysis and configure system as needed and lead the team with other bswift resources (product management, EDI) to meet client deliverables
- Configure system as needed based on clients requirements, testing new and existing system functionality to ensure accuracy of client system configuration
- Work with Implementation Lead to train clients on new site and processes for implementation live date
- Continuously refine and improve efficiency of the implementation process and proactively identify and mitigate project risks
- Work with offshore team on Implementation projects
- Act as a coach and mentor for others on Channel Partner team
- Research and resolve client inquiries regarding system and process issues
- Help triage client issues and proactively consult clients on best practices
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