Client Success Coordinator
New
T
TechnologyAdviceB2B Tech
Philippines - Remote, 3:00pm to 12:00am PHTFull-TimeMiddle
Salary35,000 - 46,000 PHP per month
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Job Details
- Required Skills
- Project ManagementData AnalysisSalesforceCritical thinkingCRM
Requirements
- Bachelor's degree or equivalent experience
- Proficiency in digital communication tools (Slack, email, Zoom)
- Time management and task prioritization skills
- Ability to prepare campaign summaries and track KPIs
- Familiarity with CRM systems (e.g., Salesforce)
- Detail-oriented with experience in lead accuracy review
- Strong analytical and critical thinking skills
- Creative problem-solving ability
- Reliable personal computer and internet connection with backup
- Agile and adaptable to fast-paced environments
Responsibilities
- Collaborate with Client Success and Sales teams to manage expectations
- Attend internal and post-sale client calls
- Prepare decks for post-sale client calls and QBRs
- Gather materials for campaign launches and prepare regular reports
- Monitor campaign pacing and escalate concerns
- Support product and answer client questions across internal teams
- Provide recommendations and optimizations for campaigns
- Identify client, category, and product trends
- Analyze data to manage client accounts effectively
- Help establish processes to increase efficiency
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