Client Success Specialist
New
9
9amHealthHealthcare
United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2–4 years of experience
- Required Skills
- Analytical SkillsProblem SolvingCross-functional collaborationCustomer SuccessSlackZendesk
Requirements
- 2–4 years of experience in operations, customer success, support, or healthcare.
- Experience in a startup or fast-growing company.
- Strong problem-solving and analytical skills.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple issues simultaneously.
- Strong cross-functional communication skills.
- Proficiency with Slack and Zendesk.
Responsibilities
- Serve as the central intake point for escalations from Client Success Managers.
- Investigate issues related to member experience, prescriptions, devices, billing, and eligibility.
- Coordinate resolution of operational exceptions across departments.
- Maintain a centralized tracker of escalations and exceptions.
- Provide updates to leadership on escalation themes and resolution timelines.
- Identify opportunities to improve workflows and document escalation processes.
View Full Description & ApplyYou'll be redirected to the employer's site
