IT Support Administrator
New
O
OmiliaConversational AI
Mexico. Costa Rica. ArgentinaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- Google Workspace
Requirements
- 3–5 years of IT administration or systems administration experience.
- Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace).
- Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management.
- Proficiency in Windows and macOS administration; basic Linux skills are advantageous.
- Familiarity with IT security frameworks, endpoint protection, and patch management.
- Experience with IT service management (ITSM) tools and ITIL processes.
- Strong attention to detail in systems configuration and documentation.
- Good communication skills.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Responsibilities
- Administer identity and access management systems: user account creation, SSO configuration, and access reviews.
- Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools.
- Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting.
- Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies.
- Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal.
- Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles.
- Support IT security audits and contribute to compliance evidence collection.
- Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.
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