Account Management Team Lead
New
BrazilFull-TimeLead
Salary37,000 - 46,000 USD per year
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Job Details
- Languages
- English, Spanish
- Experience
- 2–3+ years
- Required Skills
- Project ManagementCoachingAccount ManagementCustomer SuccessSaaS
Requirements
- 2–3+ years of experience in account management leadership or team lead roles within SaaS or similar environments.
- Proven track record of consistently achieving or exceeding performance targets year over year.
- Strong ability to manage large and complex client portfolios effectively.
- Demonstrated leadership skills with a focus on coaching, mentoring, and team development.
- Excellent communication and customer service skills, with a solution-oriented mindset.
- Strong project management and organizational skills in a fast-paced environment.
- Fluency in English and Spanish (written and spoken)
Responsibilities
- Manage a portfolio of strategic clients, focusing on revenue growth, retention, and long-term account expansion.
- Lead, mentor, and support a team of up to 4+ Account Managers through coaching, 1:1s, and performance management.
- Act as the main escalation point for complex client issues and internal coordination challenges.
- Oversee customer success activities to ensure a high standard of service delivery across your team and accounts.
- Collaborate with internal departments to improve processes, deliver product training, and align on customer needs.
- Analyze performance data, KPIs, and account metrics to identify opportunities and inform strategic decisions.
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