Key Account Manager
New
BrazilFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Spanish
- Required Skills
- Data AnalysisAccount ManagementCRMCustomer Success
Requirements
- Proven experience in strategic account management, Customer Success, Key Account Management, or enterprise client relationship management.
- Experience leading and developing teams, including performance management and strategic coaching.
- Strong knowledge of e-commerce, online retail, marketplaces, and digital trade marketing strategies.
- Analytical mindset with experience managing KPIs, interpreting business data, and creating executive-level presentations.
- Experience conducting strategic meetings, developing action plans, and delivering consultative recommendations to clients.
- Knowledge of customer retention, account expansion, upsell/cross-sell strategies, and customer risk management.
- Familiarity with digital performance metrics such as pricing, availability, share, product disruption, and digital execution.
- Experience using CRM platforms, dashboards, and data analysis tools.
- Strong consultative profile with business-oriented thinking and strategic vision.
- Excellent communication, negotiation, relationship-building, and influence skills.
- Bachelor’s degree in Administration, Marketing, Advertising, Engineering, Economics, Technology, or related fields.
- Native or fluent Spanish proficiency is required.
Responsibilities
- Manage a strategic portfolio of enterprise clients, ensuring account retention, expansion, and long-term partnership growth.
- Build and maintain strong relationships with executive stakeholders through consultative and business-oriented engagement.
- Lead executive business reviews such as QBRs and MBRs, transforming data and market insights into strategic narratives and recommendations.
- Translate e-commerce and digital trade marketing performance metrics into actionable business strategies for clients.
- Identify upsell and cross-sell opportunities to expand account value and strengthen customer partnerships.
- Develop retention strategies and action plans for critical or at-risk accounts.
- Lead and mentor the Customer Success team, supporting technical, analytical, and consultative development.
- Monitor team performance and provide strategic guidance aligned with account and organizational objectives.
- Collaborate cross-functionally with internal teams to improve client experience, prioritize initiatives, and ensure delivery excellence.
- Lead operational and strategic projects focused on scalability, efficiency, and value generation for customers.
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