Senior Strategic Program Manager
New
United StatesFull-TimeSenior
Salary145,000 - 195,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceSalesforceJiraCross-functional Team LeadershipData analyticsSaaS
Requirements
- 8+ years of experience in program management, client success, operations, consulting, or business transformation roles within SaaS, commerce, or technology environments.
- Proven experience leading complex, cross-functional initiatives and driving large-scale operational or strategic transformation.
- Strong ability to design scalable operating models, service delivery frameworks, or client engagement structures.
- Excellent analytical and problem-solving skills with a structured approach to ambiguous challenges.
- Strong stakeholder management and executive communication skills across global, matrixed organizations.
- Experience leveraging data, metrics, and reporting tools to drive insights and decision-making.
- Hands-on experience with AI tools, automation, or digital transformation initiatives is strongly preferred.
- Familiarity with platforms such as Salesforce, Jira, or Gainsight is an advantage.
- Ability to influence across technical, operational, and commercial teams in fast-moving environments.
- Bachelor’s degree required; MBA or equivalent experience is a plus.
Responsibilities
- Lead strategic and transformation programs that improve client lifecycle operations, including onboarding, retention, growth, escalation management, and service scalability.
- Design and implement scalable operating models, service frameworks, segmentation strategies, and process improvements to enhance efficiency and client outcomes.
- Drive cross-functional initiatives from concept to execution, ensuring alignment, accountability, and measurable business impact.
- Identify operational gaps and inefficiencies and develop structured, data-driven solutions to improve performance and scalability.
- Build and maintain reporting frameworks, dashboards, and performance metrics to monitor client health, service quality, and operational effectiveness.
- Develop executive-level materials, business reviews, and strategic insights to support leadership decision-making.
- Champion AI adoption, automation, and digital transformation initiatives to improve workflows and organizational productivity.
- Partner across global teams to ensure successful implementation of new processes, systems, and operational standards.
- Track initiative performance, risks, and dependencies while ensuring clear communication across stakeholders.
View Full Description & ApplyYou'll be redirected to the employer's site
