Customer Experience Manager (TOLA)
New
United StatesFull-TimeManager
Salary109,600 - 122,400 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success, Account Management, Product Management, or other customer-facing strategic roles.
- Proven experience working with large enterprise or Fortune 100 customers in cloud or SaaS environments.
- Strong understanding of cloud security concepts and enterprise security platforms.
- Excellent communication and stakeholder management skills, with the ability to influence at both technical and executive levels.
- Experience managing complex, multi-stakeholder programs or digital transformation initiatives.
- Strong analytical and problem-solving abilities, particularly in aligning technical solutions with business outcomes.
- Ability to quickly learn and articulate complex product offerings and value propositions.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Lead and manage strategic customer programs focused on cloud security transformation, ensuring successful adoption and long-term value realization.
- Act as the primary liaison between customers and internal teams (sales, engineering, product, and support) to ensure alignment on objectives and execution.
- Build strong relationships across customer organizations, from technical teams to executive leadership including CISOs and security stakeholders.
- Drive customer onboarding, adoption, and expansion by defining structured success plans, milestones, and governance frameworks.
- Identify opportunities for deeper platform adoption, consolidation, and expansion based on customer needs and security maturity.
- Provide guidance on best practices for cloud security, ensuring customers implement secure and scalable architectures.
- Lead business value discussions, including ROI analysis, TCO assessments, and strategic alignment with customer objectives.
- Remove blockers and resolve challenges that may impact customer success or security program execution.
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