Senior Sales Engineer
New
R
ReplicantContact Center Automation
Location: United StatesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceRESTful APIsZendeskPrompt Engineering
Requirements
- 5+ years in a Solutions Engineering or similar customer-facing technical role
- Curiosity about AI and some experience with prompt engineering
- Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)
- Clear written and verbal communication skills
- A collaborative, get-things-done mindset
- Degree in Computer Science, Information Systems, or equivalent experience
Responsibilities
- Work closely with the sales team to gather customer requirements
- Own the technical side of the sales process
- Identify technology trends in industry verticals
- Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more
- Review and write API specifications for internal and external stakeholders
- Design and refine conversational AI agents by crafting, testing, and iterating on prompts
- Lead hands-on trials with prospects, using their call center data to demonstrate platform value
- Analyze conversational data to uncover trends and insights
- Translate findings into clear narratives for business and technical stakeholders
- Collaborate cross-functionally with sales, product, and engineering teams
View Full Description & ApplyYou'll be redirected to the employer's site
